Refund Policy

At JuniorTech, we want every family to feel confident when enrolling. We understand that circumstances change, and we aim to handle all refund requests with fairness, transparency, and good judgment.

All payments are made directly to JuniorTech — no third-party payment processors are involved. Refunds are issued manually by our team using the same payment method you used to pay (bank transfer, mobile money, etc.), or an agreed alternative.

If you have any concerns about a payment or need to discuss a refund, we encourage you to contact us as early as possible — the sooner we know, the more we can help.

JuniorTech does not use a third-party payment platform. All fees are paid directly to JuniorTech via:

• ▸Bank transfer to our provided account details
• ▸Mobile money (where applicable)
• ▸Any other direct payment method agreed upon during enrollment

Once payment is confirmed and received, our team will activate your child's course access and send a confirmation email. Please retain your payment receipt or transfer confirmation — you will need it if you ever request a refund.

If you have made a payment and have not heard from us within 24 hours, please contact us at juniortech.school@gmail.com.

The following refund schedule applies to all standard course enrollments (Basic Web Development and Advanced Web Development):

The refund window starts from the date your child's course access is activated, not the date of payment.

Refund terms for private coaching packages differ slightly due to the personalised nature of the service:

Unused sessions in a coaching package expire 6 months after the purchase date and are not refundable after expiry.

If you need to cancel a single session, please give at least 12 hours' notice to reschedule without losing the session.

We understand that life happens. In the following situations, we will consider refund requests outside our standard policy on a case-by-case basis:

• ▸Serious illness or medical emergency affecting the student or immediate family member
• ▸Bereavement of an immediate family member
• ▸Prolonged loss of internet access beyond the student's control
• ▸Technical failure on JuniorTech's side that prevented course access
• ▸Any other genuine exceptional circumstance at JuniorTech's discretion

To request a compassionate review, email us at juniortech.school@gmail.com with a brief explanation. We will respond within 3 business days. Supporting documentation may be requested.

To request a refund, follow these steps:

• ▸Step 1 — Email juniortech.school@gmail.com with the subject line: "Refund Request — [Your Child's Name]"
• ▸Step 2 — Include your full name, the course or package you enrolled in, the date of payment, and your reason for requesting a refund
• ▸Step 3 — Attach or reference your payment receipt or transfer confirmation
• ▸Step 4 — Our team will review your request and respond within 3 business days
• ▸Step 5 — If approved, the refund will be processed within 5–7 business days to the original payment method or agreed alternative

We do not accept refund requests via social media or phone. All refund requests must be submitted in writing by email so we have a clear record.

The following are not eligible for a refund under any circumstances:

• ▸Course materials or resources that have been downloaded or accessed
• ▸Certificates of completion that have already been issued
• ▸Sessions or months of a course that have been fully delivered
• ▸Coaching sessions that were missed without at least 12 hours' notice
• ▸Coaching session packages where sessions have expired (6 months after purchase)
• ▸Enrollments cancelled due to a code of conduct violation

If you have any questions about this refund policy or want to discuss a specific situation before enrolling, we're always happy to talk:

• ▸Email: juniortech.school@gmail.com
• ▸Response time: within 24 hours on business days
• ▸For refund requests, use subject line: "Refund Request — [Child's Name]"

We genuinely want every family to have a great experience with JuniorTech. If something hasn't gone right, please reach out — we'd rather find a solution than leave anyone unhappy.